Returns & Exchanges

At Ozlighting, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most of our lighting products and accessories. If your order isn't quite right, we are here to help you find the perfect alternative or provide a hassle-free refund.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack With Care

  Place the items in their original, undamaged packaging including all manuals and accessories, ensuring they are securely boxed for safe transit.

• 3.
  Ship Items Back

  Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location to be sent back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods to ensure they are in original condition, your refund or exchange will be processed within 5-7 business days.